配送ポリシー

Last Updated: [2026-01-13]

At GolfSignet, our goal is to offer you the best shipping options, no matter where you live. We deliver to hundreds of customers across the world every day, and we strive to provide you with the highest levels of responsiveness at all times.

1. Shipping Costs & Free Shipping Guarantee

We are proud to offer 100% Free Standard Shipping on all orders to the markets listed below.

  • Cost: $0.00 (Free).

  • Condition: No minimum purchase amount is required. The price you see at checkout is the final price for shipping.

(Note: Currently, we do not offer expedited/express shipping options. All orders are shipped via our Standard Secured Shipping service.)

2. Service Areas & Restrictions

We currently ship to the following regions:

  • North America: United States, Canada

  • Europe: United Kingdom, Netherlands, Poland, Denmark, Germany, France, Italy, Spain, and other major EU nations.

  • Oceania: Australia, New Zealand

  • Asia: Japan

Non-Service Areas:
At this time, we do not ship to:

  • P.O. Boxes or APO/FPO/DPO addresses (Military addresses).

  • Remote islands or territories outside of the mainlands listed above.

  • Countries not explicitly listed in the checkout dropdown menu.

3. Order Processing & Production (Handling Time)

Because many of our products are personalized or made-to-order, there is a processing period before your item is handed over to the shipping carrier.

  • Order Verification: 1-2 Business Days.

  • Production Time: 3-5 Business Days.

  • Total Handling Time: 4 - 7 Business Days.

DEFINITION: Business Days are Monday through Friday, excluding weekends and public holidays. Orders placed on Friday after 12:00 PM (EST) or over the weekend will begin processing on the following Monday.

4. Estimated Delivery Times (Transit Time)

Once your order has left our warehouse, the estimated transit time depends on your destination. Please refer to the table below:

Destination Market Shipping Method Estimated Transit Time (Business Days)
United States Free Standard Shipping 7 - 12 Business Days
United Kingdom Free Standard Shipping 6 - 10 Business Days
Europe (Major EU) Free Standard Shipping 8 - 14 Business Days
Canada Free Standard Shipping 10 - 15 Business Days
Australia / NZ Free Standard Shipping 9 - 14 Business Days
Japan Free Standard Shipping 5 - 8 Business Days

 

How to calculate your arrival date:
Total Delivery Time = Handling Time (4-7 days) + Transit Time (Region specific).
(e.g., A US customer can typically expect their package within 11-19 business days from the date of purchase.)

Note: While we primarily use CNE Express for international logistics, final delivery is handled by your local postal service (e.g., USPS, Royal Mail, Canada Post, Australia Post).

5. Customs, Duties, and Taxes

Please note that GolfSignet operates on a DDU (Delivered Duty Unpaid) basis.

  • Responsibility: GolfSignet is not responsible for any customs, duties, or taxes applied to your order. All fees imposed during or after shipping are the sole responsibility of the customer (tariffs, taxes, VAT, clearance fees, etc.).

  • EU & UK Customers: Due to local tax laws, VAT or import duties may be collected by the carrier upon delivery. Please check your local customs regulations before placing an order to avoid unexpected charges.

  • Refusal of Package: If a customer refuses a package due to import duties/taxes, the package will be abandoned. We cannot issue a refund for packages abandoned due to unpaid customs fees.

6. Order Tracking

  • You will receive a Shipment Confirmation Email once your order has shipped containing your tracking number(s).

  • The tracking number will be active within 24-48 hours.

  • You can track your order via our website's "Track Order" page or through 17TRACK.

7. Delays & Resolution

We do our best to ensure timely delivery, but shipping times are estimates and not guarantees. Delays may occur due to:

  • Customs clearance processes.

  • Extreme weather conditions.

  • Peak holiday seasons (Nov-Dec).

Resolution for Lost/Delayed Packages:
If your tracking information has not updated for 10 business days, or if your order has not arrived within 30 business days of the shipment date:

  1. Please contact us at info@GolfSignet.com.

  2. We will open an investigation with the carrier.

  3. If the package is confirmed lost, we will offer a free reshipment or a full refund at your preference.

8. Incorrect Shipping Addresses

It is the customer's responsibility to ensure the shipping address is correct at the time of checkout.

  • If you realize an error, please contact us within 12 hours of placing your order.

  • If the package has already been shipped or is returned to us due to an incorrect address (e.g., missing apartment number), we cannot offer free reshipment. A reshipping fee may apply to send it out again.

Contact Us

If you have any further questions about our shipping policy, please contact our support team: